Prelib Patient Portal Terms and Conditions
Last updated: October 12, 2026
The Prelib patient portal (the "Portal") lets you book appointments, complete your health questionnaires, view your results and communicate with the professionals involved in your care. By creating an account, you accept these terms. Please read them carefully. If you do not accept them, do not create an account; you can still obtain services by visiting a clinic.
1. Who provides the Portal
The Portal is made available to you by:
- Centre de prévention en santé sexuelle inc. (the "Screening Centre"), which operates the screening and sample collection clinics with its nurses;
- Clinique médicale en santé sexuelle inc. (the "Medical Clinic"), which brings together the physicians who provide teleconsultations, prescriptions and medical follow-up.
Together, they are referred to as "the Clinics" or "we". They are responsible for your health information and your record.
The Portal is designed and operated by Prelib Technologie inc., which hosts and processes your information on behalf of the Clinics under a contract that requires it to protect that information. Prelib Technologie also provides technical support.
Address of the Clinics and of Prelib Technologie: 2121 Crescent Street, Suite 305, Montréal, Québec H3G 2C1.
2. Eligibility and account
2.1 You must be 14 years of age or older to create an account. From the age of 14, you may consent on your own to screening care and to the use of your information for that purpose, without your parents' authorization. Your information is not disclosed to them without your consent, except as provided by law. We do not create accounts for persons under 14.
2.2 An account is personal. You may not create an account for another person or use another person's account. You agree to provide accurate information and to keep it up to date, including your email address, telephone number and health insurance number.
2.3 Using your username and password constitutes your signature. Any action taken from your account is presumed to have been taken by you, unless you have notified us of unauthorized use (section 9).
3. What you agree to regarding your information
3.1 By creating your account and completing a questionnaire, you consent to the collection of your personal information and personal health information by Prelib Technologie on behalf of the Clinic that will take charge of your care, according to the pathway you choose:
- Nursing pathway: your information is disclosed to the nurses of the Screening Centre;
- Physician pathway (teleconsultation, PrEP, medical follow-up): your information is disclosed to the physicians of the Medical Clinic.
3.2 The two Clinics work in collaboration. You consent to your record being shared between the professionals of the Screening Centre and of the Medical Clinic who are involved in your care, to ensure continuity of your care.
3.3 Your information is processed in accordance with our Privacy Policy, which forms part of these terms. It describes the information collected, the service providers used, retention periods and your rights.
3.4 You may withdraw your consent at any time by writing to [email protected]. Withdrawal is not retroactive, may prevent us from offering you certain services, and does not relieve us of our obligation to retain your record for the period required by law.
4. Questionnaire and recommendations
4.1 When you complete the online questionnaire, the Portal automatically suggests screening tests based on your answers. You may decline the suggested tests. A health professional always reviews the requisition before sample collection and may modify it according to their judgment.
4.2 The Portal does not make any diagnosis and does not replace an assessment by a professional. The screening service is intended for people without symptoms. If you have symptoms, consult a health professional or use the consultation pathway.
4.3 In case of an emergency, do not use the Portal. Call 911 or go to the nearest emergency department. For a non-urgent health question, call 811 (Info-Santé).
5. Appointments, results and prescriptions
5.1 You may book, change and cancel your appointments in the Portal. You receive a confirmation and reminders by email or text message.
5.2 Your results are posted in the Portal once they have been reviewed by a professional. You receive a notice inviting you to log in; the content of your results is never sent by email or text message.
5.3 The results and notes displayed in the Portal are provided for your information. To obtain explanations, advice or a correction, contact the professional or the Clinic concerned, through the Portal or by telephone.
6. Fees
6.1 Services insured by the Régie de l'assurance maladie du Québec (RAMQ) are billed to the RAMQ. You must hold a valid health insurance card and present it at the clinic.
6.2 Certain services are not covered by the RAMQ and are billed to you directly, including the transport of samples to the laboratory, the private services you choose (such as Prelib Express or the private laboratory) and missed appointments. The applicable fees are displayed in the Portal and are shown to you before you confirm a booking. We may change them; the fees in effect at the time of your booking apply. Online payment is processed by a secure payment provider; we never retain your full card number.
7. Electronic communications
7.1 By providing your email address and telephone number, you agree to receive the communications necessary for your care and your account: appointment confirmations and reminders, notices of new results, screening or medication reminders, follow-ups and security notices. You may turn off screening reminders in your account; notices related to a booked appointment or a result remain active.
7.2 Electronic communications carry risks: an email or text message may be read by another person who has access to your device or your inbox. That is why our messages never contain results or health information; they invite you to log in to the Portal. You are responsible for protecting access to your email and your telephone.
7.3 Messages you send through the Portal are read on a deferred basis, during business hours. They must not be used for an urgent situation (section 4.3). Exchanges relevant to your care are added to your record and may be viewed by the professionals involved in your care.
7.4 We never forward your communications to a third party, including a member of your family, without your written consent, except as provided by law.
8. Permitted use
You agree to use the Portal solely for your own care and not to:
- provide false information or use another person's identity;
- attempt to access another person's account or record;
- circumvent security measures, extract data by automated means, or reverse engineer the Portal;
- use the Portal for commercial or unlawful purposes;
- make abusive or threatening remarks toward staff.
We may suspend or close an account used in violation of these terms, after notifying you where possible.
9. Security of your account
9.1 You are responsible for keeping your password confidential. Choose a unique password, do not share it with anyone and do not write it down in an accessible place. Avoid logging in from a shared device or a device belonging to your employer, and log out after each use.
9.2 The Portal keeps a log of access to your record. If you notice activity you do not recognize, or if you believe your password has been compromised, change it immediately and notify us at [email protected].
9.3 After several unsuccessful login attempts, access is temporarily blocked. Follow the reset procedure or contact technical support.
10. Technical support
For any question about how the Portal works (login, password, appointments, access to a result), write to [email protected] or use the Portal’s help function. Technical support is available on business days, from 9 a.m. to 5 p.m.
11. Availability and liability
11.1 We make reasonable efforts to keep the Portal available at all times, but we cannot guarantee that it will be free of interruptions, for example during maintenance or an outage. If the Portal is unavailable, you can always reach a clinic by telephone.
11.2 The Clinics remain responsible for keeping, updating and retaining your record in accordance with the rules of their professional orders, and for protecting your information in accordance with the law. Nothing in these terms limits those obligations or the rights granted to you by law.
11.3 To the extent permitted by law, we are not liable for damages resulting from a use of the Portal contrary to these terms, from a failure of your device or your connection, or from access to your account by a person to whom you have disclosed your password.
12. Your rights and remedies
You may at any time view your information in the Portal, request a copy of your record, have inaccurate information corrected, restrict a professional's access to certain information, withdraw your consent or file a complaint. Write to the Person in Charge of the Protection of Personal Information, Maxim Régimbal-Éthier, at [email protected] or at the address in section 1. You will receive a written response within 30 days. If you are not satisfied, you may contact the Commission d'accès à l'information du Québec. The Privacy Policy describes these rights in detail.
13. Closing your account and retention of your record
13.1 You may request that your account be closed at any time. You will no longer have access to the Portal and will no longer receive communications, except those required by law.
13.2 Closing your account does not result in the destruction of your record. The regulations of the professional orders require the Clinics to retain your record for at least 10 years after the last entry. During that period, access to it is restricted to its legal retention only. You may obtain a copy at any time (section 12).
14. Changes, language and governing law
14.1 We may change these terms. The date and version number appear at the top of the document.
14.2 These terms are written in French. An English version is provided for your convenience; in the event of a discrepancy, the French version prevails.
14.3 These terms are governed by the laws of Québec and the laws of Canada applicable therein. Any dispute falls under the jurisdiction of the courts of Québec, in the district of Montréal, subject to the rights granted to you by law as a consumer.
14.4 The Portal and its content, including the Prelib trademarks, belong to Prelib Technologie inc. or its licensors. You are granted a personal, non-commercial right of use. The information in your record belongs to you; you may view it and obtain a copy at any time.