Adopted on August 6, 2018
The Website [●] (hereinafter the “Website”) is owned by Prélib Inc. (“Prelib“) and aims to provide information about Prelib, its business, services and products, as well as to interact with its customers. This Website includes text, images, audio and video excerpts, software, graphics, interfaces, or the code and choice of content and its layout and other elements (collectively, the “Content“) provided by Prelib or used under license by it, the whole for information purposes only.
The present Terms govern your use of all features of the Website, as provided by Prelib. Please take the time to read these Terms of use carefully as they contain terms and conditions relating to your use of the Content, the Website or your browsing on it.
BY ACCESSING THE WEBSITE OR DOWNLOADING THE CONTENT, YOU AGREE TO BE BOUND WITHOUT LIMITATION OR RESTRICTION, AND ARE DEEMED TO HAVE ACCEPTED THE CONDITIONS OF USE RELATING THERETO (THE “TERMS”). IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF USE, WE ASK YOU TO QUIT ANY NAVIGATION ON THE WEBSITE AND IMMEDIATELY LEAVE IT. FURTHERMORE, IN THE EVENT THAT YOU DO NOT COMPLY WITH THESE TERMS, PRÉLIB RESERVES THE RIGHT TO RESTRICT YOUR ACCESS TO THE WEBSITE, THE WHOLE WITHOUT PRIOR NOTICE AND WITHOUT PREJUDICE TO ANY OTHER RIGHTS THAT PRELIB MAY CLAIM OR EXERCISE.
The purpose of the Website is to facilitate the dissemination of general information about the products and services offered by Prelib in the normal course of its business and to initiate contact between Prelib and its customers. In this regard, you may view it, subject to what is described below, download and print certain portions of it.
The information found on the Website and the Content is for informational purposes only and is provided to you as is and as it is available. Prelib makes no representation or warranty as to the accuracy or completeness of the information on the Website or the Content thereof. In this regard, as more fully mentioned in Section 6 below, you understand that the Content of the Website must not at any time replace the opinion of a health professional.
As part of your use of the Website and the Content, you agree to the following:
Finally, you acknowledge that you are solely responsible for ensuring that your systems are able to use the Website. IT IS RECOMMENDED THAT YOU USE AND UPDATE ANTIVIRUS, ANTI-SOFTWARE SPIES AND FIREWALLS ON YOUR SYSTEMS THAT GIVE ACCESS TO THE WEBSITE.
In order to offer you quality content on the Website, Prelib reserves the right to monitor any Content posted on it by you, as the case may be, to ensure compliance with these Terms. You hereby consent to such surveillance and monitoring.
Notwithstanding the foregoing, Prelib makes no representations that the Website will be monitored for compliance with these Terms or that it will make any representations in the event of any disagreement with respect to these Terms.
Cookies are small text files transferred by a web server to the hard disk of the user of the Website. Prelib uses cookies on its Websites:
No other information is collected when using these features. We may also use cookies to ensure that we provide the user with targeted advertising. However, these cookies do not collect any personal information about the person who uses them.
You can set your browser to accept cookies, to let you know before you accept them, or to refuse them. If you refuse cookies, please note that some features of the Website, such as recording of your preferences, may not be available.
The opinions, comments or positions contained in the Website represent only the opinions or positions of their authors and at no time should be interpreted as those of Prelib or its third-party suppliers. You acknowledge that Prelib or its third-party suppliers cannot be held liable and consequently have no liability in relation to any Content generated by a user of the Website, including, more particularly, any defamatory, hateful or otherwise offensive Content, notwithstanding the fact that the content violates these Terms.
Prelib reserves the right to delete, in its sole discretion, any Content that it deems contrary to these Terms or spirit of these Terms, the whole, without notice.
You agree not to infringe or damage the Website. More particularly, you agree not to overload, disturb, commit hacking, modify the source code of the Website or reverse engineer the Website or any other related software. In addition, you agree not to interfere with the use of the Website by other users.
You agree to only access the Website through the http protocol using an Internet browser. You agree not to attempt to gain access to Prelib’s servers by any means, including the use of the Administrator account. You also agree not to expose or allow the use of any Convent on the Website that is not publicly accessible.
The use and navigation on our Website is solely for your personal use. You are strictly prohibited from pretending to be a third party by using, creating an account or browsing our Website. You agree not to open more than one account on the Website.
You agree not to use any process, software or other automated or manual means or processes to access, collect information, browse, or otherwise scan the Website.
You agree not to use the Website for any other purpose, commercial or otherwise, not expressly permitted by these Terms.
THE INFORMATION FOUND ON THE WEBSITE IS PROVIDED FOR INDICATION ONLY AND IS NOT INTENDED TO REPLACE THE ADVICE, DIAGNOSIS OR OPINION OF A PHYSICIAN, PHARMACIST OR ANY OTHER HEALTH PROFESSIONAL. YOU SHOULD NOT IN ANY WAY IGNORE THE ADVICE OF A HEALTHCARE PROFESSIONAL OR DELAY THE TIME TO GET SUCH ADVICE BECAUSE OF THE CONTENT THAT YOU MAY HAVE READ ON THE WEBSITE.
THIS INFORMATION SHOULD NOT BE USED TO SELF-PRESCRIBING ANY PRODUCTS, TO PREVENT, HEAL OR TREAT A DISEASE, A DISORDER, A PHYSICAL CONDITION OR A MEDICAL CONDITION.
IF YOU ARE IN A MEDICAL EMERGENCY SITUATION OR IF RESULTS ARE COMMUNICATED TO YOU THROUGH THE WEBSITE AND INDICATE TO COMMUNICATE WITH A HEALTHCARE PROFESSIONAL, THEN YOU SHOULD IMMEDIATELY COMMUNICATE WITH A HEALTHCARE PROFESSIONAL, A SUPPLIER OF QUALIFIED HEALTH CARE OR LOCAL MEDICAL EMERGENCY SERVICE.
IF YOU RELY ON THE INFORMATION PROVIDED ON THE WEBSITE, YOU DO SO AT YOUR OWN RISK. YOU SHOULD NOT AT ANY TIME TRY TO SELF-MEDICATE IN CONNECTION WITH ANY CONTENT WHICH IS SEEN OR READ ON THE WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PRELIB SHALL NOT BE LIABLE FOR ANY INJURY OR DEATH CAUSED BY THE USE OR MISUSE OF THE WEBSITE OR ANY CONTENT THEREOF. IN FACT, SERVICES PROVIDED BY PRELIB THROUGH THE WEBSITE ARE INTENDED TO BE A SCREENING TOOL, WHICH, BY ITS NATURE, IS ADDRESSED TO CLINICALLY ASYMPTOMATIC PERSONS.
By submitting Content on the Website, you grant us an unlimited, perpetual, transferable and nonexclusive license to the Content so posted on the Website. You allow us to post it on the Website. The Content may be reproduced, reused, reposted or modified in any manner or form without your prior consent.
Because of your browsing of the Website, we grant you a limited and nonexclusive license to the Content, allowing you to display it, print it, for your personal and non-commercial purposes, as well as to share it on the Website as well as on different social networks, subject to your commitment not to modify the Content in any way. Any other use of the Content is prohibited, including use contrary to what is provided in Section 6 above. The Content may not be reproduced, reused, reposted in any manner or form except as permitted under these Terms without the prior written consent of Prelib.
All Content on the Website belongs to Prelib or belongs to the owner identified by Prelib, and is protected by applicable laws, including copyright laws. You may not copy, reproduce, publish, repost, transmit or otherwise use any of them without our prior written consent, other than in accordance with these Terms.
In addition, all trademarks, whether registered or not, and all trade names contained on this Website belong to Prelib or to the holder who has validly granted a license to use.
You acknowledge that the Website may use third party websites, including Facebook, Twitter and Instagram. These websites are governed by their own terms of use, which do not replace or waive these Terms.
You will find the terms of use and privacy policies at the following addresses:
| Website | Terms of use | Privacy policy |
| https://www.facebook.com/policies/?ref=pf | https://www.facebook.com/about/privacy/ | |
| https://twitter.com/tos | https://twitter.com/privacy | |
| https://help.instagram.com/581066165581870 | https://help.instagram.com/519522125107875 |
You acknowledge that Prelib is not aware of these policies and cannot provide any recommendations or opinions with respect to their content.
Our Website may contain links to other websites owned by third parties. In this regard, you acknowledge that Prelib has no control over these websites and you acknowledge that it has not read all of the content available on the websites, which are linked in the Content of the Website. Consequently, Prelib disclaims all liability for any website content over which it has no control. By accessing a website through a link in the Content of the Website, you act at your own risk.
Finally, you acknowledge that the inclusion of such links does not imply that Prelib is sponsoring trademarks, trade names, designs, logos, symbols or other copyrighted material posted on them, or that Prelib is affiliated or associated or that Prelib is legally entitled to use it.
To the extent permitted by law, in the event of any claim by a third party to Prelib or its representatives or agents in connection, directly or indirectly, with the violation of these Terms by you, you agree to take facts and cause for Prelib and to keep it free and unharmed from any loss in connection with such claims, including legal fees.
PRELIB TRIES TO PROVIDE THE WEBSITE IN A SECURE FRAMEWORK AND IN AN ENVIRONMENT WITHOUT DEFAULT OR ERROR. HOWEVER, YOU AGREE THAT YOUR USE OF THE WEBSITE AND YOUR ACTS OR OMISSIONS BASED ON THE INFORMATION PROVIDED ON THE WEBSITE IS AT YOUR OWN RISK. PRELIB PROVIDES THE WEBSITE “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF ERROR-FREE INFORMATION. THERE IS ALSO NO WARRANTY THAT THE WEBSITE IS ERROR-FREE OR THAT THE SAME WILL ALWAYS WORK WITHOUT INTERRUPTION, DELAY OR IMPERFECTION. TO THE EXTENT PERMITTED BY LAW, PRELIB ASSUMES NO RESPONSIBILITY TOWARDS YOU OR ANY OTHER PERSON FOR LOSS OR DAMAGE OF ANY KIND, INCLUDING SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER YOU MAY SUFFER, DIRECTLY OR INDIRECTLY, FROM THE USE OR FUNCTIONING OF THIS WEBSITE, OR FROM ANY INFORMATION THAT APPEARS ON IT, OR FROM YOUR ACTS OR OMISSIONS BASED ON ANY INFORMATION PROVIDED ON THE WEBSITE OR THE CONTENT OF THIS WEBSITE OR ANY OTHER WEBSITE TO WHICH YOU MAY ACCESS THROUGH THIS WEBSITE.
Failure or delay by Prelib to exercise any right, remedy or lien under these Terms shall not constitute a waiver of such right, remedy or lien. Similarly, Prelib is in no way barred from exercising at a later date any right, remedy or privilege that it has not previously exercised, in whole or in part.
These Terms, their interpretation, their performance, their application, their validity and their effects are subject to the laws in force in the Province of Quebec and to the laws in force in Canada applicable in the Province of Quebec governing in part or in their entirety all the provisions they contain. To the extent permitted by law, any claim, directly or indirectly, hereunder shall be submitted to the exclusive jurisdiction of the courts of Quebec, excluding the courts of any other jurisdiction.
Prelib reserves the right, in its sole discretion, to modify the Website, the Content and these Terms at any time without notice. When amendments are made to the Terms, Prelib agrees to change the date of last update appearing above. By continuing to browse the Website, you agree to be bound by these Terms, including any amendments thereto. Otherwise, your only recourse is to stop using the Website.
We wish to cultivate healthy and positive discussion among our online community. For this reason, Prelib’s netiquette is a set of unofficial rules of conduct that should be exercised and respected on the organization’s various social platforms.
Prelib encourages all people from diverse backgrounds to get involved, regardless of their sexual and gender identity, religious beliefs, ethnocultural background, age, or belonging to minority groups.
In an effort to foster thoughtful and respectful dialogue, we invite users to rely on this netiquette.
Our social media presence (Facebook and Instagram) provides us with the opportunity to connect with our audiences and participate in discussions as long as they adhere to our values of openness, integrity, transparency, inclusion, and kindness.
Our team monitors incoming messages and comments on our various social platforms from Monday to Friday between 9 a.m. to 5 p.m. (some exceptions, such as stat holidays, apply). If you write to us in the evening or during the weekend, we will respond the following business day.
We request that anyone who wishes to participate in online discussions respect the following:
Prelib may delete posts and comments deemed inappropriate at any time.
Anyone violating our netiquette will have their comments deleted, and their account could be blocked. Prelib reserves the right to close a forum without notice, to refuse to publish content, and not to address a given subject.
Adopted on August 20th, 2024
This privacy policy (hereinafter the “Policy”) details how Prélib Inc. (hereinafter the “Corporation” or “Prélib”) collects, uses, discloses, retains and disposes of your Personal information, in order to regulate the governance of such personal information within the Corporation. To make this Policy easier to read, we will use the term “we” from time to time to refer to the Corporation.
In certain cases, we may provide you with additional information regarding the processing of your Personal information at the time of the collection.
We may also obtain your specific consent in certain cases relating to the collection, use, disclosure and retention of your Personal information.
The Policy applies to the personal information we collect, regardless of the manner, whether it be in person, by telephone, by videoconference or via our website.
By accepting this Policy or by providing personal information to us after having had the opportunity to consult said Policy, or any other supplementary notice, you agree that your Personal information will be processed in accordance with the Policy and any supplementary notice, if applicable.
Corporation information :
PRÉLIB INC.
RC1-800, Maisonneuve Boulevard East
Montreal, Quebec, H2L 4L8, Canada
You can contact our Privacy Officer, Mr. Maxim Régimbal-Ethier, co-founder of the Corporation, for any questions or comments regarding the Policy, the way in which we process your Personal information, or to exercise your rights regarding your Personal information.
You can contact our privacy team in two (2) ways :
The Corporation is a self-collection center that offers prevention and screening services for sexually transmitted and blood-borne infections in a simple and quick manner. Several healthcare professionals, including doctors, nurses and pharmacists, collaborate to assess, guide and treat patients. These professionals also provide medical follow-ups to ensure continuous services.
We train and raise awareness among staff members and healthcare professionals, including through occasional activities and training sessions, and by implementing practices and policies in this regard. We ensure that staff members and various stakeholders are aware of said policies and practices. We also ensure that they rigorously apply them to their tasks and functions.
All of our employees who handle your Personal information are bound by confidentiality obligations. Furthermore, they can only have access to the Personal information necessary to carry out their respective duties and functions. In the event of a non-compliance, our governance policies and practices provide for sanctions.
For the purposes of the Policy and any other document arising from or relating to it, the following words and expressions have the meaning given to them below, unless otherwise indicated :
“Privacy Incident” means (i) unauthorized access to personal information by law, (ii) the unauthorized use of personal information by law, (iii) the unauthorized disclosure of personal information by law; or (iv) the loss of personal information or any other breach of the protection of such information;
“Personal Information” means information allowing the identification of an individual, such as their first name, last name and address, as well as any information or data that the Corporation’s servers may contain due to the functionalities offered by it.
The Corporation uses a unified technological platform for the operation and management of its medical clinic (hereinafter the “Platform”), in particular to collect, store and process patients’ Personal information and to offer all its services online.
We use Personal information solely for the purposes of our activities, namely:
We use Personal information to share patient files among the different stakeholders involved via the Platform. A patient file contains, among other things, the Personal information required for the identification of a patient, the relevant data from screening tests as well as the overall profile related to sexual habits. This use of Personal information allows the Corporation to provide effective medical follow-ups. Patients have access to their Personal information directly on their profile via the Platform. Health professionals may also add medical notes to a patient’s file. Various laboratories also collect Personal information required to analyze tests and share the results with other stakeholders and patients concerned.
We use the required Personal Information in order to provide you automated reminders regarding behaviours to adopt and screening measures. We also use the required Personal information to automatically schedule appointments (phone call, videoconference, in-person appointment, etc.) with healthcare professionals chosen by the patient, as well as to create availability schedules.
We use the required Personal information to provide medication reminders, schedule deliveries, program recurring medication intake and conduct follow-ups in this regard.
In the event that you request assistance from the support team, your Personal information will be used to contact you.
We also use Personal information required to identify an user and to ensure the authenticity of this identification.
We also reserve the right to use the required Personal information to monitor the quality of our services and improve your experience.
We collect your Personal information when you register on the Platform and enter your information by completing online questionnaires regarding your sexual health or eligibility for PrEP services (PrEP Solution).
We collect your Personal information solely for the purposes of our activities described above. Please refer to the information above regarding the usefulness of collecting your Personal information.
We will destroy your Personal information once the purposes for which we collected or used it have been fulfilled, subject to retention periods prescribed by law. In this regard, we retain the required Personal information in order to comply with applicable laws regarding the keeping of medical records, including notably the “Règlement sur les dossiers, les lieux d’exercice et la cessation d’exercice d’un médecin” and the “Règlement sur les effets, les cabinets de consultation et autres bureaux des membres de l’Ordre des infirmières et infirmiers du Québec”.
The Personal information required to offer our services via the Platform is stored on the servers of Amazon Web Services, Inc. (“AWS”). You can consult the following hyperlinks to learn more about the security measures implemented by AWS :
As part of its activities, the Corporation retains the IT services of a provider that offers the services of the Platform to the Corporation. The Corporation transfers Personal information on the Platform in accordance with this Policy.
Different subcontractors are used to operate the Platform (collectively the “Platform Subcontractors”).
Corporation Providers
The Platform is the technological tool used by the Corporation to offer all its health services online.
The Corporation retains the services of a web development provider in order to develop and support its technological tools. This provider may have access to Personal information from time to time for the sole purpose of providing its services, but cannot however copy or retain this information. Moreover, we use access logging through their services.
Plateform Subcontractors
The required Personal information to offer our services via the Platform is hosted on AWS servers, as described above.
Square’s services are retained during a transaction in a Prélib clinic (physical terminals), more specifically when the patient pays sample collection transportation fees. These services are secured in particular by two-factor authentication. The Personal information collected are the last four (4) digits of a credit card, an email address and a telephone number. The staff involved who can access this information are Prélib’s nurses, members of the management team and our external accountants.
Stripe’s services are retained during an online transaction on the Platform for consultation or missed appointment fees. These services are secured in particular by two-factor authentication. Only our employees directly assigned to monitoring these transactions have access to it. The Personal information shared with Stripe is a patient’s first and last name and invoice number.
The Corporation retains the services of a medical billing agency authorized by the “Régie d’assurance-santé du Québec” (“RAMQ”) for the purposes of medical billing. The Personal information collected is the last name, first name, health insurance number, first and last name of the attending physician and the billing code managed by the RAMQ. Only Platform’s administrators and the development team can access this information. Furthermore, only administrator accounts have access to this section of the Platform.
The Corporation retains the services of a cloud communications service provider. The only data shared with this provider is Personal information exchanged during calls (voice call or videoconference) made online via the Platform. These services are secured in particular by two-factor authentication. Only a few employees of the Corporation have access to this information.
The Corporation retains the services of a communication software provider. The services of this provider are used to communicate with Prélib’s patients by email, via the Platform, as well as to communicate information following patient requests. The Personal information collected is a patient’s last name, first name, residential address and email address.
The Corporation and the parties involved in a file use the Microsoft Office suite, including the TEAMS and Outlook applications, in particular to carry out the general activities of the Corporation. For example, the required Personal information is shared on certain technological tools of the Microsoft Office suite during exchanges between professionals, employees and patients.
Other services retained or used by the Corporation
Several sample transports are carried out between the Prélib’s clinics and provincial laboratories by transporters or employees of the Corporation who are authorized for this purpose by said provincial laboratories. The Personal information used to identify the samples is the last name, first name, date of birth, Quebec health insurance number (RAMQ) and the list of medical tests completed by a patient.
The Corporation may transmit and receive faxes in particular to obtain laboratory results concerning medical tests completed by a Prélib’s patient. Employees of the Corporation can receive the Personal information by fax, including the last name, first name, Quebec health insurance number (RAMQ) and analysis results.
We have implemented various measures taking into account the sensitivity of Personal information and its use. We follow industry security standards to protect the Personal information we collect and receive.
In particular, we put in place appropriate physical, technical, IT and administrative safeguards to protect your Personal information against a Privacy Incident.
Amazon’s services were retained to optimize the physical and software security of the infrastructures of the Plateform.
Furthermore, the Corporation and its main provider, through the Platform, use various tools and measures to protect your Personal information :
The sharing of Personal information is carried out through the protocol commonly known as HTTPS (HyperText Transfer Protocol Secure), which allows you to verify the identity of the website you are accessing using a reliable third-party authentication certificate.
Despite these measures, given the risks inherent in the use of computer systems, we cannot ensure or guarantee the security and confidentiality of the Personal information that you share or provide to us. You do so at your own risk. If you have reason to believe that your Personal information has been compromised, please contact us using the contact information provided in Section 1 of the Policy.
Your consent to the collection, use or disclosure of your Personal Information must be clear, free and informed. It must be given for the specific purposes and objectives referred in this Policy.
By using the Prélib’s website, and thereby the Platform, you consent to the collection, use, disclosure and retention of your Personal information in accordance with this Policy.
If you do not consent to terms of the Policy, please stop using our website. Except as otherwise provided by law, you may withdraw your consent at any time upon giving reasonable notice.
Please note that if you choose to withdraw your consent to the collection, use or disclosure of your Personal information, certain features of functionalities of the website or some of the services provided by the Corporation may no longer be accessible to you.
We may disclose personal information in our possession in order to protect an individual or group of individuals when there is reasonable cause to believe that a risk of death or serious injury, as a result of a disappearance or an act of violence, including a suicide attempt, and the nature of the threat inspires a sense of urgency.
The information can then be communicated with the person(s) exposed to this risk, their representative or any other person likely to be able to help them. Only the information necessary for the purposes of the communication will be communicated.
We may also communicate information to the Director of Criminal and Penal Prosecutions or to a person or group responsible for preventing, detecting or repressing crime or legal offenses when the information is necessary for the purposes of prosecuting for an offence under a law applicable in Québec.
Finally, we may communicate information to a police force when it is necessary for the planning or execution of an intervention adapted to the characteristics of a person or situation, in one or other of the following cases : 1° the police force intervenes, at our request, to provide us with assistance or support in the context of the services we provide to a person; 2° we act in concert or in partnership with the police force within the framework of mixed psychosocial and police interventions practices.
The law gives you different rights with respect to your Personal information. In particular, you have the following rights:
To exercise any of these rights, please contact our Privacy Officer as indicated in Section 1 of the Policy.
The cookies we use are the following:
When you access our website, a banner appears to inform you of our use of cookies. You will be able to deactivate certain types of cookies at this time, but you will not be able to deactivate essential cookies. You can change your cookie choices at any time by configuring your device preferences or redisplaying the “Cookie Settings” consent banner.
As part of its activities, the Corporation collects, using the Google Analytics tool, certain statistical data. However, please note that the information collected through Google Analytics does not identify you. This data is collected automatically by analysis tools and is useful for the Corporation, in particular to provide personalized services to our patients.
You can access the Google Analytics privacy policy via the following link: Google Analytics Privacy Policy
This Policy does not apply to third party websites, pages or applications that may be accessed through our services. Therefore, we are in not responsible for such third party services.
If you follow such links, these third-party sites or third party services will likely have their own privacy policies which you should review before submitting your personal information.
When a patient completes an online medical questionnaire via the Platform portal, sample collection tests are automatically suggested based on the responses obtained. A patient can obviously accept or refuse the tests offered to him. This method allows us to offer to our patients fast and friendly services. It should be noted that a patient’s attending physician always has the right to review the tests that are recommended to a patient. Indeed, doctors healthcare professionals always analyze each situation and use their professional judgment to determine whether the proposed test or suggestions are adequate. They can always decide not to follow the proposed test or suggestions and to propose other tests.
Furthermore, following an appointment for a test, we automatically send the patient concerned an invitation to schedule a telephone appointment using the personal information recorded in his file.
We may, from time to time, amend the Policy to reflect changes in our business procedures or in the law.
